Return and replacement policy
Containers are bulky and easy to damage in transit. Here is exactly what we replace, what we refund, and how long you have to report it.
48 hours
To report visible damage after delivery, with photos of the item and the packaging.
7 days
To report a manufacturing defect, such as a lid that will not seal or a seam that splits without being dropped.
What qualifies
An item qualifies when it arrives damaged, is the wrong item, or fails in normal household use within the defect window. It must be unused for the purpose it was bought for, and it must include the original packaging where possible.
We cover return shipping when the fault is ours. If the item was damaged after delivery, we can still advise on repair but the return cost is yours.
How a claim runs
- 1
Contact support
Message us through the Contact page or call the store number. Include the order number.
- 2
Send the photos
Attach photos of the item and the packaging. For a crack or a leaking lid, one close-up is enough.
- 3
Wait for the review
We reply within two working days with a decision and the next delivery date.
- 4
Receive the replacement
We send a replacement or process the refund once the review is closed.
How the refund reaches you
- Same method back: a refund returns through the payment method on the order. GCash, Maya and bank transfer refunds go to the same account you paid from; cash on delivery orders are refunded in cash by the rider on the replacement trip or at the agreed pickup.
- Replacement first: if the same item and colour are in stock, we offer a replacement before a refund.
- Reference helps: keep the GCash, Maya or bank reference number you entered at checkout so we can trace the original payment quickly.
What does not qualify
- Damage that happened after delivery, including drops and cuts.
- Items used for fuel, chemicals, or anything other than household water storage.
- Clearance items marked final sale on the product page.
- Requests made without an order number or without photos.
Start a return
Have the order number and the photos ready, then call or text the store. Visible damage must be reported within 48 hours of delivery.
Monday to Saturday, 8:00 AM to 6:00 PM